Terms of Use and Privacy Policy
INTRODUCTION
These terms of use also apply to orders and contractual agreements made through this website. Other expressly agreed terms will also apply. Any other terms and conditions are invalid.
These terms of use may be modified or revised at any time without notice. You are responsible for periodically checking the terms and conditions. By using this website, you confirm your consent to any modification of these terms of use.
INTELLECTUAL PROPERTY
The content of this website, including texts, graphics, images, photographs, logos, and designs (hereinafter: "content"), is the property of our e-shop and is protected by national, European, and international intellectual property laws.
Other services or products mentioned on this website and bearing the trademarks of other companies, organizations, partners, entities, associations, or publishing houses are their intellectual and industrial property. The owners are responsible for these services or products.
Our e-shop reserves all rights provided by intellectual property law regarding the content of this website and its copies.
The content of this website is available to Internet users exclusively for personal use. It is subject to revisions without notice at the discretion of our e-shop. If you agree to these terms, you are permitted to use the content for non-commercial use or reproduction, in whole or in part, provided that the product of reproduction is available free of charge through the Internet or other means and is accompanied by a distinctive but clear reference to the original source. For any other use, you must request the written permission of the copyright owner or holder.
TRADEMARK
The entire design of the website, text, graphics, selection, and arrangement belong to Red Raven Group E.E. and constitute the company's intellectual property. The Red Raven (RR) logo and name are intellectually protected and have been established in various countries through all legal procedures ®.
OPTICAL PRODUCTS & QUALITY
Our company operates as a licensed optical store (Certification No.: 586559) with licensed opticians-optometrists. The sale of prescription glasses is carried out in accordance with current legislation and under the supervision of a licensed optician.
To order prescription glasses, a valid prescription from an ophthalmologist or optometrist is required. The company is not responsible for orders based on incorrect or inaccurate prescription data provided by the customer.
Prescription lenses are custom-made based on the customer's prescription and are therefore non-returnable, in accordance with Article 3ib of Law 2251/1994 (exception to withdrawal for products manufactured according to consumer specifications).
Red Raven products comply with European legislation and the relevant safety standards for each category, bear the CE mark, and provide full UV protection where required.
DISCLAIMER - LIMITATION OF LIABILITY
This website contains information provided "as is". No warranty, express or implied, is given by our e-shop regarding the accuracy, merchantability, timeliness, non-infringement of third-party rights, or suitability of the present content for any purpose, application, or use.
The responsibility for any damage arising from the use of its services, products, choices, or content belongs exclusively to the visitor/user. Furthermore, our e-shop cannot guarantee that the services, choices, websites, and their content will be provided without interruption or errors. It also cannot guarantee the correction of any incorrect data or the immediate response to questions. In addition, it cannot guarantee that this website or any linked third-party website or the servers through which its content is provided to customers will operate without malicious software, such as "viruses". The visitor of the website bears the cost of any potential corrections or services, and not our e-shop. Furthermore, our e-shop bears no responsibility for any damage caused by its inability to provide support services to visitors/users of the website.
Sunglasses are not suitable for direct viewing of the sun, artificial sources of ultraviolet radiation, or for use as high-risk protective equipment.
Red Raven is not responsible for improper use of the products, for unauthorized modifications, or for damages resulting from improper application/assembly when the consumer installs third-party lenses.
By visiting our e-shop's website, you explicitly acknowledge that you do so at your own risk and confirm that our e-shop does not expressly or implicitly guarantee that the content of this website will be complete and error-free. Furthermore, the visitor of the website acknowledges that the photos in our e-shop are indicative only.
The COMPANY, within the framework of transactions from our online store, is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, their non-execution, or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in our online store, but it informs based on observed data about the availability or non-availability of the interested customer and undertakes, in case of a change in these data, to inform customers in time about the independence, in which it is not further burdened. Our online store provides the content (e.g. information, names, photos, images), products, and services available through the website "as is". Under no circumstances shall the COMPANY be liable or criminally liable for any damage (positive, special, or negative, which among others and not restrictively, divided and/or compounded constitutes loss of profits, data, loss of profits, financial satisfaction, etc.) that a visitor of our online store or a third party may suffer for reasons related to the operation or non-operation and/or use of the website and/or inability to provide services and/or products and/or information available from it and/or from any unauthorized interventions of third parties in products and/or services and/or information available through it.
LIMITATION OF WEBSITE USE
In addition to the other restrictions set forth in these Terms of Use, you agree to the following:
- You will not conceal the origin of information transmitted through the Website.
- You will not provide false or misleading information through the Website.
- You will not connect to or use services, information, applications, etc. available through the Website in a manner not expressly permitted by our online store.
- You will not introduce into our website information containing viruses, trojans, worms, time bombs, or other computer programs intended to cause damage, interference, obstruction, or seizure of any system, website, or information, or that infringe the intellectual property rights of others.
USE OF LINKS TO THIRD-PARTY WEBSITES
This website includes hyperlinks to third-party websites. These links are provided solely for the convenience of website visitors. The linked websites have their own terms of use that apply to them. The presence of these links does not imply acceptance or approval by our e-shop of the content, accuracy, or privacy policy of these third-party websites. The responsibility for using third-party websites via a link from our e-shop lies solely with the website visitor.
CONTRACTING WITH OUR ONLINE STORE
For the transaction, visitor/user registration is not required; however, if they wish, they can provide their details and receive a username and a security code, so they do not have to provide their details for every future transaction.
The following information is required for an order: Name, Surname, Address, Postal Code, City, Credit Card Details if this payment method is chosen (number, Name, expiration date, and CVV code).
Through our store's website, the customer can submit their order by filling out the order form. The customer's order is considered a proposal for concluding a contract, the acceptance of which requires an availability check by the store. Furthermore, after the product is sent from our store to the customer, acceptance and completion of the contract are confirmed. Information regarding the order status is sent to the customer's email address.
Note:
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The store is responsible for actual defects and lack of agreed properties in accordance with articles 534 et seq.
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The store strictly adheres to a) the Code of Conduct of the "Hellenic Association of Telemarketing and E-commerce Companies" (EPAM) - a copy of which can be downloaded at http://www.enepam.gr/content/97/kodikas-deontologias-/ and b) the Consumer Code of Conduct (PD 10/2017, Government Gazette A, issue 23).
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In the case of product offers from our store, these are valid until stocks run out.
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Our store is not liable for compensating the customer if, due to a technical or other error, products and their prices are not updated correctly, especially if the prices are either too low or too high. In such a case, the customer must contact the store via email.
- Alternative Dispute Resolution (ADR): The European Commission's Online Dispute Resolution (ODR) platform ceased its operations on July 20, 2025 (Regulation (EU) 2024/3228). In case of a dispute that is not resolved amicably, the consumer may contact a certified Alternative Dispute Resolution body, such as the Consumer Ombudsman (www.synigoroskatanaloti.gr), in accordance with Ministerial Decision 70330/2015.
PAYMENT & SHIPPING
Tax documents provided for transactions made through our online store are either a sales receipt provided upon delivery of the products or an invoice, if the customer is commercial. In the case of sending a gift to an address other than their own, the customer receives the tax document in digital format via email, while the gift recipient receives the corresponding delivery note. All prices include VAT.
Regarding product deliveries in Greece, the following payment methods apply:
- Cash on delivery only for delivery in Greece.
- Paypal
- Credit/Debit card
- Klarna
If our online store does not confirm your order due to force majeure, you will be informed by email or phone to confirm whether, under these circumstances, you wish to complete your order.
Cash on Delivery: Product shipments are made to the address specified by the customer during the order. Exact shipping costs are displayed at the end of the order and are free for credit/debit card payments and €1.90 for cash on delivery.
Klarna: Klarna allows you to complete your purchases with flexible payment methods, such as installment payments or deferred payments. By selecting Klarna at checkout, you accept the company's terms of use, as well as its privacy policy.
Klarna checks your creditworthiness in real-time to determine if you meet the eligibility criteria for its services. Available payment options may vary depending on your profile. Klarna is responsible for secure payment management and customer service regarding financial matters.
Our store ships products within two days if all products are immediately available. The maximum delivery time cannot exceed 30 days.
Naturally, it is noted that the store is not responsible for delays in order execution that are not due to its own negligence or force majeure, i.e., events that could not be foreseen.
Ownership of the products will be transferred from our online store to the buyer only after full payment of the product price. The customer will bear the risk of loss or damage to the goods when the products are delivered to the carrier.The "Shipment Protection" service offers the replacement of your products in case of damage or loss of the package during transport, at an additional charge of €1 per shipment. In case the package is damaged or lost during delivery, we undertake to replace the products with new ones, at no extra cost.
This service does not cover cases of malicious exploitation or sabotage by the customer. For the activation of the replacement, confirmation of damage or loss by the courier company or another competent service will be required.
Protection applies only to damages or losses that occurred during transport and until delivery to the agreed delivery point.
WARRANTY
In cases where our online store is responsible for actual defects or lack of agreed-upon qualities of the goods, the buyer has the option to choose between the following alternatives: 1) to demand, without additional cost, the repair or replacement of the product with another, unless this action is impossible or requires disproportionately high costs, 2) to receive a price reduction, 3) to withdraw from the contract, unless the defect is insignificant. Agreed-upon qualities of a good are those that have been agreed upon in writing. These rights of the buyer lapse after 2 years.
Our online store provides a commercial warranty covering the free repair of products that show manufacturing defects. However, damages caused by misuse, force majeure, or other similar parameters are not included. The customer is responsible for shipping costs of the product to and from the repair location. The warranty is not valid if the product is repaired by an unauthorized technician, other than our online store or our affiliated companies.
RIGHT OF WITHDRAWAL
Privacy Policy Last updated: May 12, 2026
This Privacy Policy describes the terms and procedures regarding the collection, use, and disclosure of your information when you use the service, and informs you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions Interpretation Words whose initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions For the purposes of this Privacy Policy:
Account means a unique account created for you to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Red Raven Group EE with VAT number 802773657.
Cookies are small files that are placed on your computer, mobile device or any other device by a website, containing the details of your browsing history on that website among its many uses.
Country refers to Greece.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Red Raven Eyewear, accessible from https://myredraven.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
COLLECTION AND USE OF YOUR PERSONAL DATA
Types of Data Collected Personal Data
While using our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Information from Third-Party Social Media Services The Company allows You to create an account and log in to use the Service through the following Third-Party Social Media Services:
Google Facebook Instagram Twitter LinkedIn If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities or Your contact list associated with that account.
You may also have the option to share additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.
Retention Period of Personal Data
The retention period for your personal data is determined as follows:
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If you fill out the contact form, your personal data will be retained for a period of 2 years.
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If you subscribe to the newsletter service, your personal data will be retained for a period of 2 years. Of course, you can inform us at any time that you no longer wish to receive newsletters by sending an email to info@myredraven.com, so that your data can be deleted.
After the expiration of the period determined by the respective legal and tax obligations (if any), your personal data is deleted. Your rights regarding the processing of personal data.
You have the right to request access to your personal data in accordance with applicable law and free of charge. Before providing you with this information, proof of your identity may be requested.
You have the right to request the correction - update or deletion of your data and Red Raven will proceed immediately with their correction or deletion. However, when applicable legal and tax obligations require mandatory data retention, the deletion of data may be prohibited.
In these cases, we will explain why we cannot delete your personal data and for how long.
You have the right to request the restriction of the processing of your personal data and Red Raven will immediately proceed with the restriction of their processing. If this is not possible, we will explain why we cannot restrict the processing of your Personal Data. You have the right to request the transfer of your personal data to another company and Red Raven will immediately transmit this data.
To exercise the above rights, or if you have questions about your privacy policy or need help exercising or understanding your privacy options, please contact the Privacy Team at the business email or send us an email at: info@myredraven.com
Changes to the Privacy Policy
The company Red Raven Group E.E., with VAT number 802773657, may modify this Privacy Policy. Please check the Date at the beginning of this Policy to see when this Policy was last reviewed.