Exchange & Return Policy

Returns and refunds

You can return products within 14 days of delivery, without giving a reason.

• Start your return on our returns page. You do not need an account.
• Once your return is approved, we email you a prepaid DHL Express return label. Stick it on the parcel and drop it off at a DHL point.
• We deduct €12 (or the same amount in your currency) from your refund. You pay nothing to DHL, and there are no other charges.
• If you return your whole order, we also refund the delivery cost you paid.
• Please return the products complete, in their original packaging if possible.

Exchanges

We do not offer exchanges or store credit. If you would like a different style or colour, return the item for a refund and place a new order.

When you get your refund

• We refund you within 5–7 business days after we receive and check the products, and at the latest within 14 days from the day you told us you are returning them.
• We may wait until we receive the products, or until you show us proof that you sent them.
• The refund goes back to the payment method you used. Klarna payments are refunded through Klarna.

3 for 2 offer and returns

With 3 for 2, the cheapest of the 3 items is free. The offer applies once per order.

If you return the whole order

• We refund everything you paid, including delivery.
• We only deduct the €12 return shipping fee.

If you return only some items

• If fewer than 3 offer items remain, the free item no longer applies.
• The items you keep are charged at the price they had on the day of your order, without the 3 for 2.
• Refund = what you paid − the price of the items you keep − return shipping fee.
• You never pay anything extra. If you return only the free item, there is no refund.
• On the return form you see the exact amount before you confirm, and you can choose to return the whole order instead.

Example
You buy glasses at €59, €49 and €39. The €39 pair is free, so you pay €108.
You return the €59 pair and keep the other two, which cost €88.
Refund: €108 − €88 − €12 = €8.

Faulty or wrong items do not change your offer.

Faulty products

• If you receive a faulty product, tell us on our returns page with a photo and a short description. If you can, do it within 48 hours so we can help you faster.
• Faulty products come back free of charge: we email you a free DHL label and refund the full amount. If you prefer a replacement, write it in the notes.
• All our products have a 2-year legal guarantee. The 48 hours do not limit it.

Right of withdrawal

If you are a consumer, EU consumer law gives you the right to withdraw from your purchase within 14 calendar days of delivery, without giving a reason.

• Tell us on our returns page (no account needed), by email to info@myredraven.com, or with any other clear statement.
• You immediately receive a confirmation email with the date and time.
• You may inspect the product as you would in a shop. You are only liable for any loss in value caused by handling it more than needed to check its nature, characteristics and functioning.

Exceptions: prescription glasses or lenses made to order, sealed hygiene products opened after delivery, and wholesale (B2B) purchases with an invoice.

Contact

For any question, email us at info@myredraven.com.