Exchange & Return Policy

Product exchange (orders in Greece only)

For orders delivered in Greece, Red Raven offers a free exchange of your product (for example, for another design of your choice), provided the product has not been used and is returned in its original packaging.

For orders delivered outside Greece we do not offer exchanges: you can return the product for a refund (see “Returns & Refunds” below) and place a new order for the product you want.

The free exchange applies to 1 exchange per order. From the 2nd exchange onwards, a fee of €5 is charged for shipping costs, after contacting us.

To arrange an exchange, fill in the relevant contact form HERE, stating your order number or the buyer’s full name, the product you wish to return and the new one you would like to receive.

The exchange takes place on delivery, via courier or BoxNow: you receive the new product and hand over the original one.

Exchange for a product of different value: If you exchange for a more expensive product, you pay the price difference (on delivery or via a payment link). If you exchange for a cheaper product, the difference is refunded to an IBAN or via the payment method used for the order. The free exchange covers only the shipping costs of the exchange, not the difference in value between the products.

Exchanges in our physical store (up to 3 in total)

In our physical store we accept up to 3 exchanges in total per purchase, provided the product has not been used, is in its original packaging and is brought back within 14 days of the original purchase, together with the receipt. Purchases made in our physical store are not covered by the 14-day right of withdrawal (which applies only to online purchases and defective products).

Returns & Refunds

You can return products within 14 days of the date you received them. Please return the product complete, with its packaging if possible (see also “Right of withdrawal” below). Refunds are made using the same payment method as the original order:

• For payments via Klarna, the refund is made through Klarna.
• For cash on delivery payments, the refund is made by bank transfer to an IBAN you give us.
• For debit or credit card payments, the refund is completed within 5–7 business days from the day we receive and check the returned product.

For all payment methods, we complete the refund within 5–7 business days from the day we receive and check the returned product and, in any case, within 14 days from the day you told us you are withdrawing. We may hold the refund until we have received the product or you have shown proof that you have sent it back, whichever is earlier.

Return shipping costs (€3 for Greece and €12 for the rest of Europe) are paid by you and deducted from the refund amount. Any cash-on-delivery fee is not withheld and is refunded in full. There are no other additional charges. If you return the whole order, we also refund the original standard delivery cost (we do not refund the extra cost of a more expensive delivery option you chose).

To start a return/withdrawal, use the withdrawal form [HERE] or call us on +30 210 4441904.

Note: After 14 days, returns and exchanges are not accepted, without prejudice to the 2-year legal guarantee for defective products (see below).

Replacement of a defective product

If you receive a product with a manufacturing defect, Red Raven will replace it immediately at no cost to you. All our products are covered by the 2-year legal guarantee of conformity.

For faster service, we suggest you let us know within 48 hours of receiving it, via our form [HERE], with a photo of the product and a short description of the problem. Our team handles requests within 24 hours and lets you know whether yours has been approved. (The 48-hour period only applies to our fast-track service and does not limit the 2-year legal guarantee for defects.)

The return must include everything that came in the original packaging.
If the original product is not available, it can be replaced with another product of equivalent value, by agreement with you.

Right of withdrawal (return without giving a reason)

If you are a consumer, you have the right to withdraw from your purchase within 14 calendar days of receiving it, without giving any reason (Greek Law 2251/1994).

You can tell us you are withdrawing very easily:

• Online, using the withdrawal form [HERE] — no account login needed, or
• by email to info@myredraven.com (or by any other clear statement).

Once you submit your request, you will immediately receive a confirmation email showing the date and time. You may inspect the product as you would in a shop. Please return it complete, with its packaging if possible. You are only liable for any loss in value caused by handling it beyond what is needed to check its nature, characteristics and functioning.

Exceptions: the right of withdrawal does not apply to prescription glasses/lenses made to order or personalised, to sealed hygiene products that were unsealed after delivery, or to wholesale (B2B) purchases with an invoice.

Contact

For any questions or clarifications:
Phone: +30 210 4441904
Email: info@myredraven.com