Terms of Use and Privacy Policy
IMPORT
These terms of use also apply to orders and contractual agreements concluded through this website. Other expressly agreed terms will also apply. Any other terms and conditions are invalid.
These terms of use may be modified or revised at any time without notice. You are responsible for periodically reviewing the terms and conditions. By using this website, you confirm your consent to any modification of these terms of use.
COPYRIGHT
The content of this website, including texts, graphics, images, photographs, logos and designs (hereinafter: "content"), is the property of our e-shop and is protected by national, European and international copyright laws.
Other services or products mentioned on this website and bearing the trademarks of other companies, organizations, partners, institutions, associations or publishing houses constitute their intellectual and industrial property. Their owners are responsible for these services or products.
Our e-shop reserves all rights provided for by copyright law regarding the content of this website and its copies.
The content of this website is available to Internet users for personal use only. It is subject to revisions without notice at the discretion of our e-shop. If you agree to these terms, you are permitted to use the content for non-commercial use or reproduce it, in whole or in part, as long as the product of the reproduction is available free of charge via the Internet or other means and is accompanied by a discreet, but clear reference to the original source. For any other use, you must request the written permission of the owner or copyright holder.
Trademark
All website design, text, graphics, selection and layout are the property of Red Raven Group EE and are the intellectual property of the company. The Red Raven (RR) logo and brand name are intellectual property rights registered in various countries with all legal processes ®.
DISCLAIMER - LIMITATION OF LIABILITY
This website contains information that is provided "as is". No warranty, express or implied, is made by our e-shop regarding the accuracy, merchantability, timeliness, non-infringement of third party rights, or suitability of this content for any purpose, application, or use.
The responsibility for any damage resulting from the use of its services, products, options, or content lies solely with the visitor/user. Furthermore, our e-shop cannot guarantee that the services, options, websites and their content will be provided without interruptions or errors. It also cannot guarantee the correction of any incorrect data or the prompt response to questions. Furthermore, it cannot guarantee that this website or any linked third-party website or the servers through which its content is provided to customers will operate without malicious software, such as "viruses". The visitor to the website bears the cost of any potential corrections or services and not our e-shop. Furthermore, our e-shop bears no responsibility for any damage caused by its inability to provide support services to visitors/users of the website.
By visiting our e-shop website, you expressly acknowledge that you do so at your own risk and confirm that our e-shop does not guarantee, expressly or implicitly, that the content of this website will be complete and error-free. Furthermore, the visitor to the website acknowledges that the photographs on our e-shop are for illustrative purposes only.
The COMPANY, in the context of transactions from our online store, is not responsible and is not obliged to compensate for any damage or loss resulting from the cancellation of orders, their non-execution or delay in their execution, for any reason. It does not guarantee the availability of the products displayed in our online store, but informs based on the observed data about the availability or non-availability of the interested customer and undertakes, in the event of a change in these data, to inform customers in a timely manner about the independence, for which it is not further burdened. Our online store provides the content (e.g. information, names, photos, images), products and services available through the website "exactly as is". Under no circumstances shall the COMPANY be liable or criminally liable for any damage (positive, special or negative, including but not limited to, loss of profits, data, loss of profits, financial satisfaction, etc.) that a visitor to our online store or a third party may suffer for reasons related to the operation or non-operation and/or use of the website and/or the inability to provide services and/or products and/or information available from it and/or from any unauthorized third-party interventions in products and/or services and/or information available through it.
RESTRICTION ON USE OF THE WEBSITE
In addition to the other restrictions set forth in these Terms of Use, you agree to the following:
- You will not conceal the origin of information transmitted through the Website.
- You will not provide false or misleading information through the Website.
- You will not connect to or use services, information, applications, etc. available through the Website in a manner not expressly permitted by our online store.
- You will not submit to our website any information that contains viruses, Trojan horses, worms, time bombs or other computer programs that are intended to damage, interfere with, disrupt or capture any system, website or information or that infringe the intellectual property rights of others.
USE OF LINKS TO THIRD PARTY WEBSITES
This website contains hyperlinks to third-party websites. These links are provided solely for the convenience of visitors to the website. The linked websites have their own terms of use that apply to them. The presence of these links does not imply acceptance or approval by our e-shop of the content, accuracy or privacy policy of these third-party websites. The responsibility for the use of third-party websites via a link from our e-shop belongs exclusively to the visitor to the website.
CONCLUSION OF CONTRACTS WITH OUR ONLINE STORE
For the transaction, the visitor/user does not need to register, however, if he/she wishes, he/she can provide his/her details and receive a username and a security code, so that he/she does not have to provide his/her details in every future transaction.
The following information is required for the order: Name, Surname, Address, Postal Code, City, Credit Card Details if you choose this payment method (number, Name, expiration date and CVV code).
Through our store's website, the customer can submit their order by filling out the order form. The customer's order is considered a proposal for the conclusion of a contract, for the acceptance of which an availability check must be carried out by the store. In addition, after the product is sent from our store to the customer, acceptance and completion of the contract are confirmed. Information about the status of the order is sent to the customer's email address.
Note:
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The store is liable for actual defects and lack of contracted characteristics in accordance with articles 534 et seq.
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The store strictly adheres to a) the Code of Conduct of the "Hellenic Association of Telesales and E-Commerce Companies" (EPAM) - a copy of which can be downloaded at http://www.enepam.gr/content/97/kodikas-deontologias-/ and b) the Consumer Code of Conduct (PD 10/2017, Official Gazette AD, page 23).
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In the case of product offers from our store, these are valid until stocks last.
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Our store is not responsible for compensating the customer in the event that due to a technical or other error, the products and their prices are not updated correctly, especially if the prices are either too low or too high. In such a case, the customer must contact the store via email.
- Our Store informs visitors to its website that the consumer has the right to use an alternative dispute resolution body to resolve disputes, in accordance with Regulation 524/2013 and J.Y.A.70330/2015, through the electronic platform of the European Commission located at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
PAYMENT & SHIPPING
The tax documents provided for transactions carried out through our online store are either a sales receipt provided upon delivery of the products or an invoice, if the customer is a commercial customer. In the event of a gift being sent to an address other than their own, the customer receives the tax document in digital format via email, while the recipient of the gift receives the corresponding delivery note. All prices include VAT.
Regarding product deliveries in Greece, the following payment methods apply:
- Cash only for delivery in Greece.
- Paypal
- Credit card
- Klarna
If our online store does not confirm your order due to force majeure, you will be informed via email or phone, in order to confirm whether, under these circumstances, you wish to complete your order.
Cash on delivery: Products are shipped to the address specified by the customer when ordering. The exact shipping costs are displayed at the end of the order and are free for payment by credit/debit card and 1.90 euros for cash on delivery.
Klarna: Klarna allows you to complete payment for your purchases in flexible ways, such as payment in installments or delayed payment. By choosing Klarna during checkout, you accept the company's terms of use, as well as its privacy policy.
Klarna reviews your creditworthiness in real time to determine if you qualify for its services. The payment options available may vary depending on your profile. Klarna takes care of the secure management of payments and customer service regarding financial matters.
Our store ships products within two days if all products are available immediately. The maximum delivery time cannot exceed 30 days.
Of course, it is noted that the store is not responsible for delays in the execution of the order that are not due to its own negligence or force majeure, that is, to incidents that could not have been foreseen.
Ownership of the products will be transferred from our online store to the buyer only after full payment of the product price. The customer will bear the risk of loss or damage to the goods when the products are delivered to the carrier.The "Shipment Protection" service offers the replacement of your products in case of damage or loss of the package during transport, with an additional charge of 1€ per shipment. In case the package is damaged or lost during delivery, we undertake the replacement of the products with new ones, at no additional cost.
This service does not cover cases of malicious exploitation or sabotage by the customer. To activate the replacement, confirmation of damage or loss from the courier company or other competent service will be required.
The protection only applies to damage or loss that has occurred during transportation and up to delivery to the agreed delivery point.
WARRANTY
In cases where our online store is liable for actual defects or lack of the agreed properties of the goods, the buyer has the option of choosing between the following alternatives: 1) to demand, at no additional cost, the repair or replacement of the product with another, unless this action is impossible or requires disproportionately high costs, 2) to receive a price reduction, 3) to withdraw from the contract, unless the defect is insignificant. Agreed properties of a good are those that have been agreed in writing. These rights of the buyer expire after 2 years.
Our online store provides a commercial warranty that covers the free repair of products that show manufacturing defects. However, it does not include damage caused by misuse, force majeure or other similar factors. The customer is responsible for the shipping costs of the product to and from the place of repair. The warranty does not apply if the product is repaired by an unauthorized technician, other than our online store or our cooperating companies.
RIGHT OF WITHDRAWAL
The customer has the right of withdrawal in accordance with law 2251/1994. Specifically, he may exercise this right within 14 calendar days from the date of delivery of the products, returning all products at his own expense and by the means of transport of his choice. The withdrawal must be made without undue delay and within the aforementioned 14 calendar days from the day of declaration of withdrawal from the contract.
For this purpose, the customer must complete the corresponding withdrawal form included in the product packaging.
In case of withdrawal, our online store will refund the full purchase amount within 14 calendar days from the date of receipt of the goods. The refund will be made using the same payment method used during the initial transaction, except in the case of cash on delivery, where the money will be refunded via deposit to a bank account specified by the customer. Additional shipping costs beyond the basic minimum shipping costs are not refunded.
The customer's liability is limited to the reduction in value of the goods due to use,
Privacy Policy Last updated: October 11, 2023
This Privacy Policy describes the terms and procedures regarding the collection, use and disclosure of your information when using the service and informs you about your privacy rights and how the law protects you.
We use your personal data to provide and improve the service. By using the service, you consent to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy was created with the help of the Free Privacy Policy Generator.
Interpretation and Definitions Interpretation Words whose initial letter is capitalized have the meaning determined in accordance with the following terms. The following definitions shall have the same meaning regardless of whether they appear in the singular or plural.
Definitions For the purposes of this Privacy Policy:
Account means a unique account created for you to access our service or portions of our service.
Affiliate means a company that controls, is controlled by or is under common control with one of the parties, where the term "control" means ownership of 50% or more of the shares, actions or other assets qualifying for the voting of directors or other management authority.
Company (referred to as either "the Company", "We", "Us" or "Us" in this agreement) refers to Petros Spyridon tou Michail, 8 Athinon Avenue, Lavrio, 19500.
Cookies are small files placed on your computer, mobile device or any other device by a website, containing details of your browsing history on that website among its many uses.
Country refers to Greece.
Device means any device that can access the service, such as a computer, mobile phone or digital tablet.
Personal Data is any information relating to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes data on behalf of the Company. It refers to third parties or individuals employed by the Company to facilitate the service, to provide the service on behalf of the Company, to perform services related to the service or to assist the Company in analyzing how the service is used.
Third-party social networking service refers to any website or social networking site through which a user can log in or create an account to use the service.
Usage Data refers to data that is collected automatically, either generated by the use of the service or by the service infrastructure itself (for example, the duration of a visit to a page).
Website refers to Red Raven Eyewear, accessible from https://myredraven.com
You refers to the individual accessing or using the service, or the company or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
COLLECTION AND USE OF YOUR PERSONAL DATA
Types of Data Collected Personal Data
When using our Service, you may be asked to provide us with certain personal information that can be used to contact you or identify you. Personal information may include, but is not limited to:
Email address
First and last name
Phone number
Address, State, Province, Zip Code, City
Usage Data
Usage Data Usage Data is collected automatically when using the Service.
Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When you access the Service via or through a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you are using, your mobile device's unique identifier, your mobile device's IP address, your mobile device's operating system, the type of mobile Internet browser you are using, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends during your visit to the service or when you access the service via a mobile device.
Information from Third-Party Social Networking Services The Company allows you to create an account and log in to use the service through the following third-party social networking services:
Google Facebook Instagram Twitter LinkedIn If you decide to register or grant access to a third-party social networking service, we may collect personal data already associated with your third-party social networking service account, such as your name, email address, activities, or contact list associated with that account.
You may also have the option to share additional information with the Company through your third-party social media account. If you choose to provide such information and personal data, during registration or otherwise, you grant the Company permission to use, share and store it in a manner consistent with this Privacy Policy.
Personal Data Retention Period
The retention period for your personal data is determined as follows:
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If you fill out the contact form, your personal data will be retained for a period of 2 years.
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If you subscribe to the newsletter service, your personal data will be retained for a period of 2 years. Of course, you can inform us at any time that you no longer wish to receive newsletters by sending a relevant email to {relevant company/institution email}, so that your data will be deleted.
After the expiry of the period defined by the respective legal-tax obligations (if any), your personal data will be deleted. Rights regarding the processing of personal data.
You have the right to request access to your personal data in accordance with applicable law and free of charge. Before we provide you with this information, proof of your identity may be requested.
You have the right to request the correction - updating or deletion of your data and Red Raven will promptly proceed with the correction or deletion. However, where applicable legal and tax obligations require mandatory retention of data, deletion of data may be prohibited.
In these cases, we will explain why we cannot delete your personal data and for how long.
You have the right to request the restriction of the processing of your personal data and Red Raven will proceed to restrict the processing without delay. If this is not possible, we will explain why we cannot restrict the processing of your Personal Data. You have the right to request the transfer of your personal data to another company and Red Raven will transmit this data without delay.
To exercise the above rights, or if you have questions about our privacy policy or need assistance exercising or understanding your privacy choices, please contact the Privacy Team at the business email or email us at: info@myredraven.com
Changes to the Privacy Policy
Petros Spyridon Michael's sole proprietorship (Red Raven Eyewear) may amend this Privacy Policy. Please check the Date at the top of this Policy to see when this Policy was last revised.