COOKIES AND PERSONAL DATA
Personal Data.
Users
As a website user, you can request a copy or deletion of your personal data.
What are cookies?
Information
We use cookies on our website to manage sessions, provide personalized webpages, and adapt advertising and other content to reflect your specific needs and interests. Cookies can also be used to compile anonymous, aggregated statistics that allow us to understand how our audience uses our website and help us improve its structure and content. We cannot verify your personal identity from this information. You can modify your browser settings to reject some or all cookies. You should be aware that some functions are only available through the use of cookies, and if you choose to reject cookies, these functions may not be available.
Strictly Necessary Cookies.
Strictly necessary cookies are essential for the proper functioning of the website. They allow you to browse and use its features, such as accessing secure areas or using the shopping cart. They do not identify your individual identity in any way. Without them, we cannot offer effective website functionality.
Performance Cookies
They collect information about how visitors use the website. They also collect aggregated, anonymous information that does not identify any visitor. They are used exclusively to improve the performance of a website.
Functionality cookies
They allow the website to remember user choices such as username or region to provide enhanced and personalized features. The information collected by these types of cookies is anonymous and cannot track browsing activity on other websites.
Targeting cookies.
They are used to deliver content that is more relevant to you and your interests. They may be used to display targeted advertising/offers, limit ad impressions or measure the effectiveness of an advertising campaign.
What kind of third-party cookies do we use?
We use our own cookies as well as cookies from third parties. For example, we use cookies from online advertising companies to record the consumer behavior of our users.
What kind of data do we collect through the use of cookies.
All data we collect from the use of cookies through our website is processed and stored exclusively in the form of anonymous statistical data and bears no direct connection to your person. Furthermore, our business does not engage in any selling or trading of data collected in this manner.
Consent for accepting cookies.
Upon entering the main page of our website, you will be informed about the use of cookies through a relevant notice, which is prominently displayed and refers to the present usage policy. Should you decide to browse subpages of our website, and provided you have configured your web browser accordingly, you freely give your express and specific consent for this use. Otherwise, you are obliged to refrain from browsing our website or to disable the use of cookies in your browser settings.
Data Controller
The data controller for your personal data is the company Red Raven Group E.E., VAT number 802773657, Katsoulieri 4, Chalandri 15233. For personal data matters: info@myredraven.com.
Legal Basis for Processing
We process your data based on:
- Contract performance (order completion, shipping)
- Legal obligation (tax legislation)
- Consent (newsletter, marketing)
- Legitimate interest (service improvement, security)
Data Recipients
Your data is shared only with absolutely necessary third parties:
- Eshop platform (Shopify)
- Shipping companies (DHL, ACS/Courier Center)
- Payment providers (Stripe, Klarna)
- Marketing & analytics services (Meta, Google) — only with your consent via cookie banner
Retention Period
- Order data: 5 years (tax obligation)
- Marketing/newsletter data: until you withdraw your consent
- Account data: until your account is deleted
Right to Lodge a Complaint
You have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA), Kifisias 1-3, Athens 11523, www.dpa.gr.
How you can disable the use of cookies.
If you wish to enable or disable the use of cookies from your browser settings, depending on your browser, visit the respective websites to learn about the necessary actions.
Our online store was created with the aim of improving your service, responding to the needs of each user. For this purpose, we ask you to provide us with some information, which concerns exclusively the processing of your order. This data is protected by us and is not disclosed to third parties. Exceptions are data required in the case of credit card payment and data necessary for the execution of your order by the shipping company.
In the event that you provide us with incorrect personal information, our online store bears no responsibility for the non-processing of your order. Specifically, the inability to communicate with you via e-mail or telephone or the inability to deliver your order by the shipping company due to invalid personal data, is not the responsibility of our online store. Furthermore, in case of changes to your details, you are obliged to correct the information you provide to us.
Our online store is obliged to protect your personal data based on Greek legislation. Similarly, you should safeguard the information you have declared to us and not disclose it to third parties. Frequent changes to your password are recommended. Furthermore, by registering as a user, you accept the sending of electronic messages and/or telephone communication, for the purpose of completing your order.
With the aim of providing you with the best possible service, our online store makes every effort to ensure that the product photos displayed here depict the actual product as accurately as possible. For this reason, they are accompanied by comments and clarifications. However, there may be errors regarding the images or information provided, for which our online store is not responsible.
All content of this website, such as photos, descriptions, graphics, etc., presented here, are the property of RED RAVEN GROUP EE with VAT number 802773657 (Trade Name Red Raven) and are protected by the provisions of applicable law. Any copying, reproduction, distribution, or other use of the content for commercial or other purposes is prohibited without the prior written permission of Red Raven.