COOKIES AND PERSONAL DATA

Personal Data

The personal data you submit through the registration, order, shipping, and other forms on the myredraven.com e-shop are kept solely for reasons related to the fulfillment of your orders and are not permitted to be used by any third party (except where provided by Law). At any time, the user reserves the right to be informed or to object to the further processing of their data in accordance with current legislation on personal data protection.

Your Rights

As a data subject, according to the GDPR, you have the rights to: access, rectification, erasure ("right to be forgotten"), restriction of processing, data portability, objection, as well as the right to withdraw your consent at any time. To exercise any of these rights, please contact info@myredraven.com. You may be asked to verify your identity before the information is provided to you.

What are cookies?

"Cookies" are small files with information that a website (specifically the web server) stores on a user's computer, so that each time the user connects to the website, the latter retrieves this information and offers the user services related to it. A typical example of such information is the user's preferences on a website, as declared by the choices the user makes on that website (e.g., selection of specific "buttons", searches, advertisements, etc.).

Information

We use cookies on our website to manage sessions, provide personalized web pages, and customize advertising and other content to reflect your specific needs and interests. Cookies can also be used to compile aggregate statistics that allow us to understand how our audience uses our website and help improve its structure and content. Some cookies (e.g., performance/statistical) do not allow us to identify you, while targeting cookies may process unique identifiers. You can modify your browser settings or the "Cookie Settings" of the website to reject some or all non-essential cookies. You should be aware that some functions are only available through the use of cookies, and if you choose to reject them, these functions may not be available.

Strictly Necessary Cookies

Strictly necessary cookies are essential for the proper functioning of the website. They allow you to browse and use its features, such as accessing secure areas or using the shopping cart. They do not identify your individual identity in any way. Without them, we cannot offer effective website operation. No consent is required for this category.

Performance Cookies

They collect information about how visitors use the website. They collect aggregated information that, as a rule, does not directly identify any visitor. They are used to improve website performance and are installed only with your consent.

Functionality Cookies

They allow the website to remember user choices such as username or region to provide enhanced and personalized features. They are installed only with your consent.

Targeting Cookies

They are used to provide content that is more relevant to you and your interests. They may be used to display targeted advertising/offers, limit ad impressions, or measure the effectiveness of an advertising campaign. They may process unique identifiers and are installed exclusively with your consent.

What types of third-party cookies do we use?

We use our own cookies as well as cookies from third parties. For example, we use cookies from online advertising companies (e.g., Meta, Google) to record the consumer behavior of our users, always with your consent.

What kind of data do we collect through the use of cookies?

Data from performance/statistical cookies are processed in aggregated form. Targeting cookies may process unique identifiers (e.g., device/advertising identifiers) from the respective third-party providers. In any case, our company does not sell or trade this data.

Providing and withdrawing consent for cookies

When you first visit, a pop-up notice (cookie banner) appears informing you about the use of cookies and asking for your consent. Strictly necessary cookies operate without consent, as they are essential for the website's operation. For all other categories (performance, functionality, targeting), cookies are not installed before you actively give your consent, by selecting "Accept" or by setting your preferences by category. You can accept, reject, or customize your choices — as well as withdraw or modify your consent at any time — via the "Cookie Settings" link on the website. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Data Controller

The data controller of your personal data is Red Raven Group E.E., VAT number 802773657, Katsoulieri 4, Chalandri 15233. For personal data issues: info@myredraven.com.

Legal Basis for Processing

We process your data based on:

• Contract performance (order fulfillment, shipping)
• Legal obligation (tax legislation)
• Consent (newsletter, marketing, targeting cookies)
• Legitimate interest (service improvement, security)

Data Recipients

Your data is only shared with absolutely necessary third parties:

• Eshop platform (Shopify)
• Shipping companies (DHL, ACS/Courier Center)
• Payment providers (Stripe, Klarna)
• Marketing & analytics services (Meta, Google) — only with your consent via the cookie banner

International Data Transfers

Some of the above providers (e.g., Shopify, Meta, Google, Stripe, Klarna) may process data in countries outside the European Economic Area (EEA), especially in the U.S. In these cases, the transfer is ensured by appropriate safeguards, such as the Standard Contractual Clauses (SCCs) of the European Commission and/or the EU–U.S. Data Privacy Framework.

Retention Period

• Order data & tax documents: 5 years (tax/accounting obligation)
• Account data: until your account is deleted
• Marketing/newsletter data: until your consent is withdrawn
• Contact form data: 2 years
• Cookies: depending on the duration of each cookie or until your consent is withdrawn

Right to Lodge a Complaint

You have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA), Kifisias Avenue 1-3, Athens 11523, www.dpa.gr.

How you can manage or disable cookies

You can change or withdraw your choices at any time via the "Cookie Settings" link on our website. Alternatively, you can enable or disable the use of cookies from your browser settings; depending on the browser, refer to its respective instructions.

Our online store was created with the aim of improving your service, responding to the needs of each user. For this purpose, we ask you to provide us with some information, which relates exclusively to the processing of your order. This data is protected by us and is not disclosed to third parties, with the exception of the data required for payment and the data necessary for the execution of your order by the shipping company.

In case you provide us with incorrect personal information, our online store bears no responsibility for the non-fulfillment of your order. Specifically, the inability to communicate with you via e-mail or phone or the inability to deliver your order by the shipping company due to invalid personal data is not the responsibility of our online store. In addition, in case of changes to your data, you are obliged to correct the data you provide to us.

Our online store is obliged to protect your personal data based on Greek law. Similarly, you should safeguard the information you have provided to us and not disclose it to third parties. Frequent changes to your password are recommended. In addition, by registering as a user, you accept the sending of electronic messages and/or telephone communication for the purpose of completing your order.

In order to provide you with the best possible service, our online store makes every effort to ensure that the product photos listed here depict the actual product as accurately as possible. For this reason, they are accompanied by comments and clarifications. However, there may be errors regarding the depictions or the information provided, for which our online store is not responsible.

All content of this website, such as photos, descriptions, graphics, etc., listed here, are the property of RED RAVEN GROUP EE with VAT number 802773657 (Trade Name Red Raven) and are protected by the provisions of current legislation. Any copying, reproduction, dissemination or other use of the content for commercial or other purposes is prohibited without the prior written permission of Red Raven.

Contact us for queries

You can contact us in one of the following ways:

• Email: info@myredraven.com
• Tel: 210 444 1904

Cookie Policy Update

This Cookie Policy was last updated in June 2026. We may modify or change this policy, so please visit this page frequently.