GIFT BAG
Shipping & Returns
Shipping details
Orders before 15:00 (GMT+2) are shipped the same day.
All orders are prepared for dispatch within 24 hours.
Orders placed on Saturday and Sunday are shipped on Monday.
• Greece 1-3 Working days delivery
• Europe 1-3 Business Days - €8.90
• Rest of the World 1-3 Business Days - €12.90
All shipments are FREE for orders over €40.00.
Details of Changes
You have the possibility to exchange the product you received for another product of your choice for FREE .
You will need to inform us via our form HERE stating your order number or name and the product you wish to receive.
After we have sent the new product you selected you will exchange hand to hand with the courier company the new product with the original product in its original packaging. There is no extra charge for changing a product.
Details of Returns
The return policy is valid for 14 days from the receipt of the product. If the 14 days have passed, unfortunately we cannot accept returns or exchanges.
To be able to return a product, it must be unused and in its original packaging.
If you wish to return a product, contact us through our form HERE and we will guide you through the process.
*Transportation and/or cash on delivery and bank charges for returning the product are borne by the customer. There is no extra charge beyond that.
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FREQUENTLY ASKED QUESTIONS ABOUT RED RAVEN
Of course, all our glasses are coated for UV400 protection and European Union certification for Red Raven lenses.
To choose the right glasses for you you should first know your face shape.
You can then measure the dimensions of your old glasses and compare them with those listed on the product you want. For more help consult our article here
Of course, changes are completely free and are done hand in hand with the courier. You give the old and it brings you the new.
Yes, if for any reason you don't like it we'll refund your money, no questions asked.
For orders before 15:00, the shipment is made on the same day and you usually receive the next or the following working day. We work with ELTA couriers, ACS and DHL.
You can pay for your order by cash on delivery, card, Paypal or in 3 interest-free installments with Klarna.
All our glasses have a 1 year warranty against any manufacturing problem in the frame or lens. Read our full warranty policy here.
Red Raven is a Greek brand and our headquarters are located in Lavrio, Attica.
You will find our glasses in more than 60 points of sale throughout Greece and the rest of Europe.